Master Service
Agreement.
Contractual framework for Enterprise Foundations. Last Updated: March 15, 2026.
1. Recitals & Contractual Identity
This Master Service Agreement ("Agreement") constitutes a definitive legal pact between Donateazy Technologies (the "Provider") and the legal entity identified in the Service Order (the "Client"). This instrument governs the provision of high-performance philanthropic infrastructure and the operational standards expected therein.
2. Infrastructure Delivery Services
The Provider shall provide the Client with access to the Donateazy Cloud Infrastructure, featuring modules for grant distribution, regulatory automation, and transparency analytics. Access is provisional upon the Client's strict adherence to the Acceptable Use Policy and timely settlement of Service Orders.
3. Availability & Operational Continuity
Provider commits to a 99.9% monthly availability guarantee for authenticated core infrastructure. Maintenance cycles are orchestrated to minimize operational friction and are typically executed during low-latency windows. In the event of documented service degradation below the stipulated SLA, Client may be entitled to service credits as defined in the associated Service Level Exhibit.
4. Intellectual Property & Confidentiality
The Provider retains absolute ownership of the platform architecture, ORIS intelligence models, and proprietary system logic. Client Data remains the exclusive property of the Client. Both parties commit to non-disclosure of "Sensitive Proprietary Information" for the duration of this agreement and a period of five (5) years thereafter.
5. Indemnification Protocol
The Client shall indemnify and hold the Provider harmless against any third-party claims arising from the Client's misutilization of the infrastructure, breach of statutory compliance (FCRA, 80G), or unauthorized disclosure of PII through administrative negligence.
Enterprise Liaison
For further clarification of terms or to initiate a comprehensive security audit under this MSA, please engage our legal engineering division at legal@donateazy.com.