Common Institutional
Inquiries
Technical, regulatory, and operational intelligence for modern philanthropic organizations.
Core Platform Architecture
What is Donateazy and how does it differ from traditional gateways?
Donateazy is an enterprise-grade NGO Operating System. Unlike simple payment gateways that merely process capital, we provide a unified infrastructure for donor management (CRM), statutory compliance automation (80G/12A), and real-time impact tracking. We integrate with your existing gateways while adding an intelligence layer on top.
Is there a provision for multi-user administrative access?
Yes. Our architecture supports Role-Based Access Control (RBAC). You can provision specific permissions for finance teams, program managers, and auditors, ensuring strict data governance across your organization.
Regulatory & statutory compliance
Does the platform automate 80G receipting in real-time?
Absolutely. Upon successful donation via our integrated gateways, the system cryptographically generates an 80G-compliant receipt containing your NGO's digital signature and seal. This is instantly dispatched via email and WhatsApp to the donor.
How does Donateazy assist with Form 10BD filings?
The platform maintains a continuous compliance ledger. At the end of the fiscal term, you can export a pre-formatted XML/CSV file that maps directly to the Income Tax Department's Form 10BD requirements, reducing audit friction by up to 90%.
Is the infrastructure FCRA native?
Yes. Donateazy features dedicated logic for bifurcating domestic and foreign contributions. We enforce strict separate-account gatekeeping to ensure your FCRA compliance remains unblemished during statutory audits.
Security & Data Governance
Where is Donateazy data resident?
To comply with RBI guidelines and Indian data localization norms, our infrastructure is hosted on AWS Mumbai Region (ap-south-1). We maintain redundant, hot-standby databases to ensure zero data loss during regional outages.
What is the Service Level Agreement (SLA) for platform uptime?
Our enterprise infrastructure maintains a 99.9% availability SLA. We utilize blue-green deployment strategies to ensure zero-downtime updates even during high-traffic fundraising cycles.
Can we integrate Donateazy with our existing ERP or accounting software?
Yes. Donateazy provides standardized RESTful APIs for programmatic data extraction. We support native webhooks for real-time synchronization with Zoho Books, Tally, and custom enterprise SAP environments.
Who owns the donor data processed through the platform?
The Licensee (your NGO) maintains absolute ownership of all donor and beneficiary data. Donateazy operates as a secure custodian; we do not share, sell, or utilize your donor intelligence for any external purposes.
What cryptographic standards are employed for data protection?
All sensitive information is encrypted at rest using AES-256 and in transit via TLS 1.3. Our infrastructure is hosted on ISO 27001-certified environments with 24/7 security monitoring and real-time intrusion detection.
Still have specific operational questions?
Our institutional liaison team is available for deep-dive technical consultations.
Request Technical Consultation